PRIVACY POLICY

At SME ORGANICS, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect the information you provide when using our website, social media pages, or placing an order with us.

1. Information We Collect

When you place an order or contact us, we may collect the following information:

• Full Name
• Mobile Number
• Email Address (if provided)
• Delivery Address
• Payment Information (when applicable)
• Order History
• 
  

We only collect information necessary to process your orders and provide customer support.

2. How We Use Your Information

Your information is used to:

• Process and confirm your orders
• Deliver your purchases
• Respond to your inquiries
• Provide customer support
• Notify you about your order status
• Improve our products and services
• Send promotional offers (only if you choose to receive them)

3. Protection of Your Information

We take reasonable measures to protect your personal information from unauthorized access, misuse, loss, or disclosure. Only authorized personnel have access to your information for legitimate business purposes.

4. Sharing of Information

SME ORGANICS does not sell, rent, or trade your personal information.

We may only share necessary information with trusted third-party service providers such as:

• Delivery and courier partners
• Payment processing providers

These partners receive only the information required to complete your transaction.

5. Cookies

Our website may use cookies to improve your browsing experience, remember your preferences, and analyze website traffic. You may disable cookies through your browser settings if you prefer.

6. Marketing Communications

With your permission, we may send updates about:

• New product launches
• Exclusive promotions
• Special discounts
• Health and wellness tips

You may opt out of receiving marketing communications at any time.

7. Data Retention

We retain your information only as long as necessary to fulfill your orders, provide customer support, comply with applicable legal requirements, and maintain accurate business records.

8. Your Rights

You may request to:

• Access the personal information we hold about you
• Correct inaccurate or outdated information
• Request deletion of your personal information, subject to applicable legal or business recordkeeping requirements
• Withdraw your consent for marketing communications at any time

To make a request, please contact us using the details below.

9. Changes to This Privacy Policy

SME ORGANICS may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated version will take effect immediately upon publication.

10. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

SME ORGANICS

🌿 Your Trusted Partner in Natural Health & Wellness

📧 Email: support@smeorganics.com

📱 Facebook Page: SME ORGANICS

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